Customer Support Analyst

SGS_JOB_3409

Business Support
 Texas
Customer Service
Data Entry
Excel.

Contract - 12 Months

Location : Houston Texas Small Description: The Customer Support Analyst is responsible for supporting customers through accurate data entry, utility outreach, and timely resolution of billing and payment-related inquiries. This role requires strong attention to detail, analytical thinking, and a customer-focused mindset to ensure customers are onboarded efficiently while meeting established performance metrics in a fast-paced, remote work environment.

Job Responsibilities:

  • Handle high-volume data entry with accuracy, including customer billing information and payment escalations
  • Conduct utility outreach and coordinate with internal and external stakeholders
  • Prioritize and manage incoming customer requests, ensuring timely resolution
  • Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
  • Collaborate with cross-functional teams to audit work and provide feedback
  • Maintain confidentiality of sensitive customer and payment information
  • Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
  • Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
  • Adapt to changing priorities, workflows, and business needs in a dynamic environment

Skills:

  • Handle high-volume data entry with accuracy, including customer billing information and payment escalations
  • Conduct utility outreach and coordinate with internal and external stakeholders
  • Prioritize and manage incoming customer requests, ensuring timely resolution
  • Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
  • Collaborate with cross-functional teams to audit work and provide feedback
  • Maintain confidentiality of sensitive customer and payment information
  • Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
  • Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
  • Adapt to changing priorities, workflows, and business needs in a dynamic environment

Education/Experience:

  •  Bachelors.

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